1. Overview
At Digital cookie, we strive to provide high-quality digital products. This policy outlines the procedures for payments and refunds for products featured on our website.
2. Payment Processing
Please note that Digital cookie does not process payments directly. When you click a "Buy Now" button, you are redirected to our official store on a trusted partner platform (such as Gumroad or PromptBase), where the transaction is securely processed.
3. Refund Eligibility
Refund policies are subject to the terms and conditions of the platform from which the product was purchased.
- Refundable Products: Some products may be eligible for a refund within a specific timeframe. This is explicitly stated on the product page on the partner platform.
- Non-Refundable Products: Due to the nature of digital products that can be instantly downloaded or consumed, many may not be eligible for a refund.
4. How to Request a Refund
To request a refund for an eligible product, you must submit the request directly through the platform where you made the purchase, following their specific refund process. We do not have the authority to process refunds on behalf of these platforms.
5. Contact Us
If you have any questions about our products before making a purchase, please do not hesitate to contact us at: contact@digitalcookie.com. For inquiries related to payments or refunds, please direct them to the support team of the platform where the purchase was made.